Privacy Policy

1. Introduction

HiSite.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered website builder and CMS platform, or engage with our services.

By accessing or using HiSite.ai, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

2.1 Information You Provide

• Account Information: Name, email address, password, and profile information when you create an account
• Billing Information: Payment method details, billing address, and transaction history
• Website Content: Text, images, and other content you upload or create using our platform
• Communications: Information you provide when contacting our support team or participating in surveys
• User Preferences: Settings, customization choices, and AI training preferences

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on platform, click patterns
• Location Data: General geographic location based on IP address
• Log Data: Access times, error logs, and system activity

3. How We Use Your Information

We use the collected information for the following purposes:

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

4.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our platform
• Marketing Cookies: Used to deliver relevant advertisements (only with consent)

4.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. For more information about managing cookies, visit your browser's help documentation.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party vendors to perform services on our behalf, including:

• Cloud hosting and infrastructure services (e.g., AWS, Google Cloud)
• Payment processing services (e.g., Stripe, PayPal)
• Analytics and monitoring tools (e.g., Google Analytics)
• Customer support and communication platforms

All service providers are contractually obligated to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.

6. Data Security and Storage

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Employee training on data protection practices
• Incident response and breach notification procedures

Data Storage Locations

Your data is stored on secure servers located in the United States and European Union. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

After the retention period expires, your data is securely deleted or anonymized in accordance with our data destruction policies.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

9. Children's Privacy

HiSite.ai is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date
• Notify you via email or through our platform at least 30 days before changes take effect
• Obtain renewed consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.